"Why are all support requests categorized into prio..." (Service FAQ)

Author:  - -
  

Created:  7/28/2006
Last modification:  7/28/2006

Categories:  Assigned to no category
Affected Products:  Assigned to no products

Question

Why are all support requests categorized into priorities?

Answer

A priority for your support request is set in accord with the ESCde support team This guarantees a fixed first-reaction-time so that we can initiate a faster solving process for especially urgent cases. Changing the priority can also be suggested from you at any time.
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