Service FAQ Overview

				Can I work for the ESCde?		7/28/2006
				Is it possible to visit the ESCde?		7/28/2006
				The services of the ESCde are offered in which languages?		7/28/2006
				What can I do if I lost my Login-Data (Password/Username)?		7/28/2006
				Can I test the services of the ESCde for free?		7/28/2006
				Is it possible to open several cases concurrently?		7/28/2006
				How can I check the status of my request?		7/28/2006
				Can I open a case any time?		7/28/2006
				When can I expect an answer to my support request?		7/28/2006
				Which services does the ESCde offer me?		7/28/2006
				Which Microsoft products are included in the several support packages?		7/28/2006
				How did you choose the prices?		7/28/2006
				Why do you offer different support packages and prices?		7/28/2006
				What happens if the ESCde cannot solve my case?		7/28/2006
				How does the ESCde assure that the necessary competence and experience is provided?		7/28/2006
				How can I receive information material about the ESCde?		7/28/2006
				How can I receive technical support and technical training on site?		7/28/2006
				What happens after my contract expires after one year?		7/28/2006
				What distinguishes the ESCde from other support services?		7/28/2006
				Why are all support requests categorized into priorities?		7/28/2006
				What are the ESCde business hours?		7/28/2006
				How do I find the support package which fits me best?		7/28/2006
				I am responsible for a large value contractor like a Local Education Authority, an educational institution, or an educational sponsor. How can I use the advantages of the ESCde best? Is there a discount model?		7/28/2006
				Can I as a private individual or company use the services of the ESCde?		7/28/2006
				Which advantages does the ESCde support offer?		7/28/2006

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